ClearPath Health: Revitalizing Vital Healthcare Devices Without Workflow Discontinuity
ClearPath Health is a quickly expanding startup located at the Flatiron District in New York City that provides digital solutions to healthcare systems through SaaS-based patient engagement solutions and digital mobile support solutions. ClearPath Health utilizes Samsung tablets for clinical operations, field support teams, onboarding of patients, and telehealth operations, and accessing patient data, among other daily operational uses.
Increased use of tablets led to hardware failure, worn-out batteries, poor charging performance, and poor performance through the software. These issues impacted operations by slowing down or stopping staff productivity across the organization.
ClearPath Health decided to hire DeviceFixes to complete a full fleet repair of the entire fleet of tablets and restore the overall productivity of the operations and support services that they provide as a result of the productivity decline that occurred.
Client Requirement
When ClearPath Health approached DeviceFixes, they were looking for a complete repair service for 15 tablets used in workplace operations, including:
- Repair and restore 15 Samsung Tablets being used for Clinical Operations
- Pick-up and delivery services in batches to minimize workflow disruption
- Replace batteries and charge ports
- Replace screens and calibrate touchscreens
- Optimize software and improve device performance
- Protect and secure business data
- Provide fast turnaround times to limit the downtime of devices
- Provide reliable support for the long-term performance of devices
Challenges
The client encountered various technical and operational challenges as they maintained their growing tablet fleet of Samsung tablets.
Many devices were found to have damage and malfunctioning parts, which include: cracked screens, battery drainage, poor charging, slow performance, and system failures.
- Tablets are used to communicate with patients, support telehealth, assist with workflow, and operate both remotely and in the field.
- Since the company was just getting started, they could not afford to send all of the tablets in for repair all at once, as there were still operational demands on them.
- The client needed all of the tablets repaired as quickly as possible due to the importance of providing uninterrupted healthcare support services.
- The company wanted to ensure that the healthcare-related applications, operational data, and internal business data were handled in a secure manner.
- ClearPath Health needed the tablets to perform reliably in order to continue to operate normally and without causing any repeated technical problems.
Our Process
To support the healthcare operations of ClearPath Health, DeviceFixes created a structured repair and fleet management workflow for this client.
What Our Client Gained
Working with DeviceFixes has enhanced ClearPath Health’s operational stability and improved the reliability of its devices.
Takeaway
ClearPath Health successfully modernized and restored its Samsung tablet fleet through fast, secure, and scalable repair solutions from DeviceFixes. By restoring 15 devices in two organized batches, within only 7 days, DeviceFixes reduced interruption to operations and provided uninterrupted support services to the healthcare community.
This case study provides an example of how professional mobile device repair and fleet management services can benefit healthcare organizations, telehealth teams, and fast-growing startups that use connected mobile devices extensively.