NexaHub CRM: From Equipment Failures To Continued Operations
NexaHub Customer Relationship Management, also referred to as NexaHub CRM, is a rapidly expanding business that relies on smartphones and other mobile devices to facilitate employee communication, work together remotely with colleagues to service clients and perform daily operations. Mobile devices are crucial to the company’s activities such as coordinating sales, interacting with customers, performing field operations, and communicating internally.
As the company continues to expand, NexaHub CRM has encountered increasing challenges with regards to issues with damaged smartphones, shortened device life, battery issues, and delays in repairs, which have hurt productivity and continuity of operations.
Client’s Requirement
In order to achieve better device reliability and reduce interruptions of company operations, NexaHub CRM contracted with DeviceFixes to provide professional smartphone repair and device management services.
NexaHub’s Need
When NexaHub CRM contacted DeviceFixes, they identified the following needs for their employees:
- Fast, reliable smartphone repair service to increase employee productivity
- Quick turnaround times to reduce downtime and increase business continuity
- Ability to service various brands and models of smartphones
- Ability to service various types of smartphone repairs, including cracked/scratched
- screen replacement, battery replacement, charging port repair, and motherboard repair.
- Ongoing routine maintenance and diagnostics of all company mobile devices
- Assurance of privacy and security of all company data during the repair process
- Ability to repair, maintain, and service a large number of mobile devices making it an affordable and scalable solution
- Pickup/delivery options for mobile device repair and maintenance services
Challenges
In the past, NexaHub has dealt with numerous challenges in the area of device management and operations.
- High Frequency of Device Downtime
- Delayed Repairing Time
- High Cost of Device Replacement
- Multiple Device Issues, like, cracked screens, battery drains, charging problems, software errors, and failed hardware.
- Employees experience issues with cracked screens, battery drains, charging problems, software errors, and failed hardware.
- Concerned About Data Security
- No Centralized Repair Support for multiple devices across different teams
Having to manage the repairs of multiple devices across different teams without a repair partner made it impossible to manage repairs for each device efficiently.
Process for Repairing Mobile Phones
DeviceFixes set up a procedure to streamline the repair and support of smartphones used by NexaHub CRM that met their operational requirements.
What Our Client Gained
NexaHub CRM saw tremendous operational improvements after forming a partnership with DeviceFixes to support their mobile device management needs. They have gained
Key Takeaway
In collaboration with DeviceFixes, NexaHub CRM provided a foundation for creating an effective and reliable Mobile Device Management System. By outsourcing smartphone repair and maintenance services to DeviceFixes, NexaHub CRM reduced downtime, improved employee productivity, lowered costs, and provided the necessary service standards to continue uninterrupted business communications.
In summary, DeviceFixes provides fast, secure, and scalable smartphone repair solutions to meet the company’s ongoing growth and evolving mobile device management requirements.