Respawn Digital: Multi-Console Repair Sprint, Five Units Repaired in 36 Hours Before a Live Event
Respawn Digital, a gaming content provider in Astoria, Queens, is a live streaming gaming content company that produces live stream events, creates gaming content, engages esports sponsors, and produces online entertainment campaigns. Respawn Digital produces live streaming content on a variety of platforms via multiple high-performance gaming consoles. Just before a scheduled live stream and gaming show event, several gaming consoles in the production environment malfunctioned or suffered hardware or performance failures that may delay, interrupt or eliminate engagement with the audience. Respawn Digital hired DeviceFixes to provide an emergency technical multi-console repair solution before the live stream event.
Requirement
CDI was contacted by Respawn Digital because they had multiple urgent game console repair needs:
- Get the consoles repaired for an emergency before they go live on the stream.
- Diagnose and repair overheating, HDMI port issues, power supply issues, and hard drive issues on multiple systems, and other hardware-related issues.
- Optimize system performance and test for stability.
- Handle gaming accounts and digital assets securely.
- Restore streaming and multi-player capabilities reliably.
- Repair multiple game console brands and models.
The Challenges
The client faced numerous operational and technical challenges leading up to their event:
- The gaming event and live stream took place in 36 hours, leaving less time to repair.
- Five consoles had problems related to excess heat, HDMI connectivity, booting, storage, and power supply malfunctions.
- If any console was not functioning, there was a risk of stream cancellation, delaying the overall production schedule, and disappointing fans.
- Repaired consoles performed stably and without interruption for the duration of the live stream.
- The studio didn’t have many spare or backup consoles available to support the production schedule.
- The client required properly securing the handling of all types of digital assets (i.e., account information, digital game library, etc.).
Our Process
DeviceFixes provides an accelerated repair workflow for gaming and streaming businesses that have urgent repair needs. The repair process involves five key steps:
What Our Client Gained
Through its partnership with DeviceFixes, Respawn Digital was able to carry out its live gaming event without any interruptions.
Key Takeaway
DeviceFixes provided Respawn Digital with professional, fast, and highly effective multi-console repair services to resolve Respawn Digital’s technical difficulties and challenges in a high-pressure environment. By restoring five gaming consoles in a maximum of 36 hours, DeviceFixes guaranteed uninterrupted streaming of the live event.