Verdant Supply Co.: iPad POS Fleet Rescue Overnight Delivery At The Beginning Of A Large Event
Verdant Supply Co., a rapidly growing e-commerce, direct-to-consumer (DTC) brand in Brooklyn, New York, focuses on providing consumers with sustainable home and lifestyle products. The company has also established a regular schedule to exhibit at large pop-up markets, retail, and local commerce events, using iPads as point-of-sale (POS) systems to manage transactions and customer interactions.
A short time before a large weekend pop-up market two iPads with POS systems had a hardware breakdown or a charging malfunction while also not being able to charge, which put both the sales operation and experience of their customers at risk
Requirement
Verdant Supply Co. utilized DeviceFixes to provide an emergency overnight repair to have the devices back in action in time for them to launch the event. They required
- The company urgently needed the following operational support from DeviceFixes:
- Repair Multiple iPads POS systems for retail event
- Complete repair of the devices the next day before the scheduled retail event.
- Provide screen repairs replacement charging port repairs battery diagnostics restore battery performance.
- Quick test for readiness of device to operate.
- Maintain security of any retail transaction data.
- Reliable repair service that did not disrupt the preparation for the event.
- Complete restoration of POS functions for devices.
Challenges
The client faces several severe business and technical issues before the scheduled event.
- The event was prescheduled, left minimum time to repair devices.
- Failure of multiple devices with cracked screens, battery backup, and other connectivity issues.
- Delayed payment processing, reduced sales chances, and unsatisfied customers, due to non-functional POS systems.
- A limited number of operational devices are assigned for the event.
- Required a flawless performance of all devices during the retail event.
- Safe & secure handling of business applications.
Our Process
DeviceFixes works on a quick response to fix the issues, which is designed particularly for emergency retail operations.
What Our Client Gained
Working with DeviceFixes allowed Verdant to eliminate any disruptions to their operations and provide for a successful retail event. They did
Take Away
DeviceFixes aided Verdant Supply Co. in resolving a major device failure through its expedient, dependable, and professional iPad repair services overnight. DeviceFixes restored the company’s POS fleet before the large pop-up market, so there would be no period of time without sales operations and no interruptions with customers making purchases or the business being able to maintain sales.
This case study demonstrates how rapid response repairs of devices can be crucial in assisting retailers and e-commerce companies in accomplishing time-sensitive tasks and supporting large-scale events.