Privacy Policy
We are glad that you have selected DeviceFixes. Your privacy is important to us and we will not compromise on your personal information. This Privacy Policy describes our approach to collecting, sharing, and storing your data upon your visit to devicefixes.com, when you demand our services or otherwise engage with us.
Through the Website or services, you consent to the provisions of this Privacy Policy.
Information We Collect
A. Information You Provide
We collect information you voluntarily provide when you:
- Submit a repair request
- Create an account
- Contact customer support
- Provide payment details for services
This may include:
- Name
- Email address
- Phone number
- Mailing address
- Device details and repair issue description
- Payment and billing information
B. Automatically Collected Information
We may automatically collect:
- IP address
- Browser and device type
- Website visits, pages viewed, and time spent
- Cookies and tracking data
This helps improve our Website and service experience.
How We Use Your Information
We use your information to:
- Offer, operate and finish repairing equipment.
- Provide status updates and support.
- Check transactions and make process payments.
- Enhance products, services and Web site.
- Send promotional texts (consent required)
- Adhere to legal requirements.
Cookies and Tracking Technologies
Cookies, pixels, and other such technologies help us and our partners to gather information and improve your experience. Cookies help:
- Enhance Web site performance.
- Deliver customized information.
- Examine traffic and performance of Website.
You can turn off cookies using your browsers but some features will not be able to work.
Legal Basis for Processing
To the extent applicable under privacy laws like GDPR, we process personal data based on:
- Your consent
- Performance of a contract (repair services)
- Legal obligations
- Legitimate business interests
Sharing Your Information
We may share your information with:
Service Providers
Third parties who perform services on our behalf (e.g., payment processing, shipping partners, IT services).
Business Partners
Authorized repair networks and service providers who assist with fulfilling your device repair request.
Legal and Safety
To comply with legal requirements, respond to legal process, or protect rights, safety, or property.
We do not sell your personal information to third parties.
Third-Party Links
Our Website can contain links to other 3rd party websites. It is not our business on their privacy practices. Prior to giving any personal information, we would like to invite your attention to their policies.
Data Retention
Personal information is held in as long as it is required to deliver services, meet legal requirements, settle disputes, and enforce contractual obligations.
Security
We provide physical, administrative, and technical protection of your information. There is no a hundred percent security system but we will do our best to ensure that your information is not accessed, used or revealed to unauthorized parties.
Your Rights
Depending on where you live, your personal data may have rights which include:
- Accessing your information
- Correcting inaccurate data
- Requesting deletion
- Withdrawing consent
- Quitting marketing communications.
In order to exercise any rights, contact us by the following information.
Children’s Privacy
Children below 13 are not our target market. It is not known that we gather personal data of minors intentionally. In the event we learn about this we will immediately delete such information.
Changes to This Policy
This Privacy Policy may be revised by us. The revised version will be uploaded on this page with a new Effective Date.
