Repair Warranty

All the repairs we do are covered by a warranty for the parts we fit and the work we do. Should your repaired item breakdown due to our fault we will do it again free of charge. 

Start a Warranty Claim 

At a Glance

What’s covered	Defective replacement parts and workmanship
Who’s covered	The original customer, non-transferable
Cost to you	None, for covered issues
What you need	Your repair receipt or order number

What the Warranty Covers

• Replacement parts: we replace any part we put in that fails due to a manufacturing defect.
• Workmanship: If there was a fault with the repair, for example, if it was “dormant” incomplete, or a loose connection, then we’ll do it again.
• Related symptoms: The usual symptoms of a failed component are a sudden drop in performance, unresponsive touchscreens, flickering screens or repeated feed or print-head errors.

What the Warranty Doesn’t Cover

The warranty covered the work we did to fix this. It doesn’t imply a warranty for new damage occurring after, such as:

• Physical damage, i. e., drops, cracks, bends, hits, etc.
• Liquid damage or connection to moisture, Inadequate surface cleaning.
• The effects of unauthorised repairs or third-party interference after our completion.
• Software updates, viruses, or others applicationsfrom third-party]. Have broken your system;
• Normal wear and tear.
• Replacements and accessories.

If we cannot determine whether a problem is covered, we will examine the equipment and tell you what we find.

How to Make a Claim

1. Get in touch: via telephone, e-mail, or submit the claim form with your name, device details, and receipt/order number.
2. Describe the problem: give us a full description of what is occurring and when the problem started.
3. We look for: Our technicians verify the device to make sure this is the same problem as from original repair.
4. We repair it: For all covered issues, we repair or replace the part without cost to you.

Contact Us About a Warranty Claim

 Warranty Conditions

• The warranty is for the original customer only and is not transferable.
• The original repair must be presented as evidence.
• Warranty shall be invalid if the device is physically or liquid damaged after repair, and if the device has been opened or repaired by others.
• We have the ultimate decision on whether a claim is covered. 
• Others trade parts and repairs not shown may be traded with conditions. Please ask if there is any doubt.

Warranty Questions